Oakley Eyewear Care | Oakley Lens Cleaning Tips

Oakley Frequently Asked Questions

 

Where is Oakley Located?

Oakely Corporate Address

1 Icon, Foothill Ranch, CA 92610

Phone: (949) 672-6925

 

 

How Do I Get Oakley Stickers?

Oakley Stickers

To receive a one-time complimentary sticker, send a self-addressed stamped envelope to:

Oakley, Inc.

Attn: Sticker Requests

25530 Commercentre Dr.

Lake Forest, CA 92630

 

 

IS OAKLEY EYEWEAR MADE IN THE U.S.A?

All Oakley eyewear is designed and engineered in California since 1975. In addition to manufacturing at Oakley's interplanetary headquarters in Foothill Ranch, California, some eyewear components and finished products are also manufactured in facilities owned and operated by their parent company, Luxottica Group, or by select 3 supply partners around the world.

 

CAN OAKLEY EYEWEAR BE STAMPED WITH A MARKING OTHER THAN "MADE IN THE U.S.A.?"

Yes. In addition to manufacturing from Oakley's interplanetary headquarters in Foothill Ranch, California., some eyewear components and finished products are also manufactured in facilities owned and operated by our parent company, Luxottica Group (Italy, China), or by select supply partners around the world. Oakley eyewear purchased from Oakley authorized retailers are authentic Oakley products that meet rigorous standards for quality and performance.  ie. China, Italy and Other.

 

 

WHY HAS OAKLEY EXPANDED ITS OPTICAL MANUFACTURING OUTSIDE OF THE UNITED STATES?

All manufacturing facilities utilized in producing Oakley eyewear are efficient and consistently demonstrate the ability to produce the high quality products that customers have come to expect from Oakley. The process for selecting a manufacturing source is based in part on the competencies of the facility for the specific Oakley eyewear product.

 

HOW DOES OAKLEY ENSURE THAT EACH PRODUCT MEETS ITS HIGH STANDARD OF QUALITY?

When selecting a manufacturing location, we ensure the facility meets all of Oakley's rigorous and uncompromising standards that allow them to achieve the highest possible level of quality.  Oakley consistently monitors production and regularly test components to ensure products made in the facility continue to earn the right to bear the Oakley icon. If it's not good enough for the world's best, it's not good enough.  That goes for each and every product Oakley makes, no matter where its’ made.

 

 

ARE MY OAKLEY GLASSES ANSI Z87.1 CONFORMING AND OSHA APPROVED?

Eyewear that fully conforms to the American National Standards Institute (ANSI) Z87.1 requirement where both the lens and frame are marked with "Z87" is approved by the Occupational Safety and Health Administration (OSHA) for use in environments where eye protection is required. Only Oakley eyewear identified as an industrial model and marked with "Z87" is intended for use in industrial applications.

 

 

WHAT OAKLEY MODELS MEET THE ENTIRE ANSI Z87.1 STANDARD AND ARE APPROVED FOR USE IN INDUSTRIAL APPLICATIONS?

Oakley offers a limited number of models that conform to the entire ANSI Z87.1 standard. These models display the "Z87" mark and are suitable for use in industrial applications where impact protection is required.

 

 

HOW CAN I TELL IF A WEBSITE IS SELLING COUNTERFEIT OAKLEY'S?

The only way to guarantee that the product you are purchasing is authentic Oakley is to purchase from an Authorized Oakley Dealer, or an Oakley Store.  If a site seems questionable, here are some things to look out for:

 

* The "Contact Us" page is either blank or provides seemingly false information

* There are a large number of typographical errors

* The website states that the order will be shipping from overseas

* Customer reviews on the website do not seem legitimate

* Pictures may seem unprofessional or low quality

* The English is not good

* The prices are too low.

* The deals are too good to be true.

 

 

WHAT IS OAKLEY'S RETURN POLICY?

. Oakley Custom Products:   Since Oakley Custom products are made to your exact specifications, no return or exchanges can be made.

. Oakley Eyewear, Apparel, Footwear, Accessories: Oakley eyewear, apparel, footwear, and accessories may be returned within 90 days of the purchase date, provided you retain all packing materials, the product is in 100% resalable condition, and you have your original proof of purchase.

 

WHAT IS THE WARRANTY PROCESS? HOW CAN I REQUEST A WARRANTY CLAIM?

Please Call 800-403-7449.  6am to 5pm PST

. For Products Covered Under Warranty – Oakley will cover the cost of all work related to repairing or replacing your eyewear, and Oakley will provide a pre-paid shipping label to cover the cost of shipping your Oakley eyewear to Oakley direct.

. For Products Not Covered Under Warranty – Oakley will send you an estimate for the cost to repair or replace your Oakley product.

 

When calling to speak with one of Oakley’s Customer Care representatives, please have the following information available:

. A copy of the proof of purchase which includes the date of purchase, location and price.

. Detailed explanation of reason for the claim.

. Customer Care hours of Operation are Monday to Friday 6am PST – 5pm PST.

 

WATCH WARRANTY POLICY

All authentic Oakley timepieces are warranted for two years from the date of purchase against manufacturer’s defects. Coverage is valid only with proof of purchase from an Authorized Oakley Timepiece Dealer.  Normal wear and tear, damage due to misuse, alteration to the product, or negligence is not covered under Oakley’s Warranty Policies.

 

CAN I PUT OTHER COMPANY'S LENSES IN AN OAKLEY FRAME?

The insertion and/or replacement of non-Oakley lenses into any Oakley eyewear will void the warranty.

 

MY LENSES ARE SCRATCHED, IS THAT COVERED UNDER WARRANTY?

Oakley does not warrant against any lens scratches. Alteration, misuse, or abuse of Oakley lenses will void your warranty

 

 

PRODUCT REGISTRATION

WHAT OAKLEY PRODUCTS CAN I REGISTER?

Valid to Register:

    * Sunglasses

    * Goggles

    * Custom Eyewear and Goggles

    * Prescription Eyewear

 

Invalid to Register:

    * Apparel

    * Footwear

    * Accessories

    * Watches

    * Final Sale Eyewear

    * Parts and Lenses

  

 

WHY DOES MY SKU NUMBER KEEP SHOWING UP AS INVALID?

    * If your SKU starts with "OO" (e.g. OOxxxx-xx), confirm that "OO" are letters, not zeros.

    * If the problem continues, please call Oakley Customer Care (800-403-7449) to validate the SKU number you are trying to register.

 

 

WHAT IS A SKU AND WHERE DO I FIND IT ON MY PRODUCT?

A SKU is a unique identification number used to differentiate the products Oakley makes.  Stands for Stock Keeping Unit.

 

To find your SKU number, please reference the following:

* Standard eyewear SKU's can be found on the inside of the ear-stem or your eyewear box's sticker label.

* Custom eyewear SKU's are not printed on the inside of the ear-stem. Custom SKU's can be found on your receipt or packing slip, please see the "overall style number" listed above the parts used to create your custom product.

* Goggle SKU's are not printed on the goggle. Please reference the SKU number printed on your goggle box's sticker label.

* If you cannot locate your product SKU in any of these places, try using the Oakley.com search tool by looking up the product name, or calling Oakley Customer Care at (800) 403-7449.

 

 

WHAT IF I RECEIVED MY PRODUCT AS A GIFT AND I DON'T HAVE A RECEIPT?

All Oakley products require a valid proof of purchase in order to make a valid warranty claim or complete the product registration process.

 

I REGISTERED MY PRODUCT WITH OAKLEY, NOW WHAT?

A confirmation email will be sent shortly to confirm the receipt of your product registration.

 

WHAT IF I NEED TO MAKE A WARRANTY CLAIM AND THEY ASK ME FOR MY PROOF OF PURCHASE?

Please call Oakley Customer Care and provide the representative with the email used in your registration. From there, the Oakley Customer Care representative will be able to look up your proof of purchase and process your warranty claim.

 

CAN I ORDER NOSE PADS OR EAR SOCKS FOR MY OAKLEY'S?

Many Oakley eyewear models have accessory nose pad and ear sock kits available online for purchase. If you are unable to locate an accessory kit online or at an Oakley Store, please contact Oakley Customer Care at 800-403-7449.

 

CAN YOU SEND ME REPLACEMENT PARTS FOR MY OAKLEY SUNGLASSES?

Please contact Oakley Customer Care at 800-403-7449 and an Oakley Customer Care representative will be able to provide you with available options for purchase.

 

CAN I GET POLARIZED LENSES IN MY NON-POLARIZED SUNGLASSES?

Yes, Oakley polarized lenses fit the same as the non-polarized version

 

CAN I PURCHASE A SINGLE REPLACEMENT LENS?

Lens replacements are only sold in pairs, a left lens and a right lens. We offer replacement lenses as a pair to ensure and maintain the superior optics of Oakley lens technology.

 

 

CAN I PURCHASE A FRAME SEPARATELY FROM MY LENSES?

Oakley frames are not sold separately.